Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it and ship it the following day. If your order is an uncommon prescription it may take slightly longer to process, specifically Toric lenses often have to be special ordered, this can take up to additional 5 business days to process, so please be patient. Orders received between 6:00 PM (CST) on Friday and 12:00 PM (CST) Sunday will be processed Monday.

Remember, all orders go through a process of Prescription Verification. This process can take up to one full business day in addition to the times listed below.

If you are wondering the status of your order we offer an online service allowing you to check your Order Status.  For more information about this, login to My Account end select correspondent order.

If you still have question please contact our Customer Service Department for additional assistance.

^* Shipping Time displayed above represents the number of business days after dispatch from our shipping facility as advertised by UPS. (Please note: Business days are Monday through Friday, excluding holidays observed by the Post Office.)

^** International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Lens.com is NOT responsible for any sales taxes, duties or any other fees applied by the customs service in your country.