Our guarantee:

• Within 30 days of delivery of a shipment, you may return any unopened boxes or vials that are in original condition purchased from ContactsKiosk.com for a refund. We are unable to accept returns of opened items, or items returned more than 30 days after delivery.
• Once we receive your unopened boxes or vials, we will promptly exchange your product or issue a refund (less shipping charges).
• We will notify you via e-mail with your store credit receipt.

In the case of defective lenses:

• We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. If you suspect that your lenses are defective, please contact us immediately. If your lenses are determined to be defective by the manufacturer, we will issue a full refund.

Exchanges:

• If your prescription changes, we will exchange unexpired and UNOPENED boxes of contacts.
• If you have an exchange for a higher dollar amount from your original purchase, please provide your credit card number.

When Returning Items:

1. Call or email to obtain a Return Merchandise Authorization (RMA) number. This RMA number MUST accompany all returned merchandise.
2. Please enclose a note with your return telling us your Order Number and a description of what you are returning.
3. Let us know the reason for your return and what you would like us to do. Do you want us to exchange the item, or issue a refund or other (please explain)?
4. Please include your name, address, and phone number (specify day or evening) where we can reach you in case we have questions. Customers are responsible for the return postage unless it was our error.
5. Secure your merchandise in the original packaging, if available, or any sturdy box, and enclose your note detailing the reason for the return. Please DO NOT return contact lens boxes in an envelope.
6. Return the item by regular post to: ContactsKiosk.com, 109 Grand Valley blvd., Maple, ON, L6A 3K5 Canada That's it! Please allow 2-3 weeks for your refund to be issued.

Mail all contact lens returns to:

ContactsKiosk.com
109 Grand Valley blvd.
Maple, ON, L6A 3K5
Canada